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SoftExpert Excellence Suite

Software for Compliance and Process Excellence

Business Process Management

Corporate Performance Management

Corporate Performance Management

Corporate Performance Management

Corporate Performance Management

Corporate Performance Management

Enterprise Asset Management

Corporate Performance Management

Enterprise Content Management

Enterprise Content Management

Enterprise Content Management

Enterprise Content Management

Environment, Health & Safety

Enterprise Content Management

Enterprise Quality Management

Enterprise Quality Management

Enterprise Content Management

Enterprise Quality Management

Enterprise Risk Management

Governance, Risk & Compliance

Governance, Risk & Compliance

Governance, Risk & Compliance

Governance, Risk & Compliance

Governance, Risk & Compliance

Human Development Management

Governance, Risk & Compliance

Human Development Management

IT Service Management

Project & Portfolio Management

Human Development Management

Product Lifecycle Management

Project & Portfolio Management

Project & Portfolio Management

Project & Portfolio Management

Project & Portfolio Management

Project & Portfolio Management

SoftExpert Excellence Suite

Software market leader for enterprise-wide business processes automation and improvement, compliance management and corporate governance, with more than 2,000 organizations, operating in over 30 countries worldwide.

Corporate Support

BP&C Corporate Support Services offers you the flexibility to choose the program that best meets your requirements. Just one contract simplifies maintenance and delivers unlimited coverage and remote support across all products.

More Information

Support Service Levels

Standard Support

Standard Support

Standard Support

Provides an essential, high quality remote technical support to your organization. The Standard modality allows you to obtain assistance for suspected defects and product-specific, task-oriented questions regarding the installation of product updates. This level of support is indicated for those organizations that use our applications in non-critical processes, restricted to a single department and a reduced number of users.

Gold Support

Standard Support

Standard Support

Provides both additional and specialized support on products. Gold Support offerings focus on the vertical depth of support, and feature a personalized relationship with our technical experts and knowledge transfers. Gold support is the best choice for those organizations that use our applications in processes with a medium degree of criticality and that run across several departments.

Platinum Support

Platinum Support

Platinum Support

In addition to the Gold level, this offers a priority remote service and the mobilization of professionals with different specialties. Additionally, new customer requirements detected during the continuous use of the application receive an advisory service and priority service in the evolutionary product roadmap. This level is recommended for companies that use our products in a corporate manner for critical processes that require high availability, reliability and operating efficiency.

Advanced Support

Platinum Support

Platinum Support

In addition to the Platinum level, this offers a remote service and solution (workaround). This contract provides for contract the maximum time for solution (workaround) the problem, based on their criticality. This level is recommended for companies that use our products in a corporate manner for critical processes requiring high availability, reliability and operating efficiency, where the infrastructure available for products complies with the strict requirements foreseen by the manufacturer.

Technical Support
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990 Biscayne Blvd, Suite 501. Miami, FL 33132

Business Process & Control Management Solutions LLC

+1 786 671 0527

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